Sales and Shipping Informantion:

     $25 Minium Order ( not including Shipping & Handling)      
      All our livestock shipments are carefully packaged, include water treatment, pure oxgyen, and heat packs in winter to assure live delivery.
     We guarantee Live Arrival on our shipments, provided some one is available to receive our shipment on its first delivery attempt, and the shipment is taken inside immediately. We do not offer refunds on livestock left at the door, on the porch, in the garage, etc., or shipped to an improper address provided by the customer. 
    If a fish arrives dead, email us with-in two hours of its arrival, at your location. We will check the delivery record for your shipment, before issuing a refund verification email. Once you recieve this email, place the dead fish in a plastic zip lock bag, in table salt. Next place this bag inside a padded envelope, and return this fish to us, through the US Postal system to: Cichlids Are Special, P.O. Box 3727, York, PA 17402. If you have more than one dead fish, place each one in a seperate plastic bag with salt, before placing them in a padded envelope. If case of a large loss, you may use a box rather than a padded envelope. Once, we receive your dead fish, we will issue a credit toward your next order from Cichlids Are Special, provided you have followed the above preapproval procedure. 
          We are not responable for shippping address errors by the customer. Therefore, please be certain the shipping address for your order is correct on your order form. Address errors can result in loss, late delivery, and or death of your live shipment. 
     Sales are limited to the Continental United States only, none in Alaska, Hawaii, or countries other than the U.S., due to shipping, and customs restraints. 
     Deliveies are made to physical addresses only (sorry no P.O. Boxes or APO numbers), by UPS, Fed Ex, or Postal Express. Shipments will be made by Next Day Air Service, except to customers in our UPS, or Fed EX, One Day Guarantee, Ground delivery areas. Customers in the guaranteed ground, delivery areas will receive thier orders by UPS, or Fed Ex Ground Services, in order to reduce their shipping expense. 
     Sales in the State of Pennsylvannia, including shipping & handling, and are subject to the PA State 6% sales tax. 
  
Handling:  

      Our Handling cost is basied on our cost for the supplies (Boxes, Bags, Rubberbands, Water Treatment, Oxgyen, Tape, and Heat packs) used for your individual shipment. If we can use a recylced box for your order, we reduce the box charge to $0.00. Its our aim to pass on savings to the customer when ever possible.   
     Payment is by Credit Card only, in advance of the actual shipment, through PAY PAL. Please note that our return address is listed as a P.O. Box for security reasons. The excat location of our buiness is not listed to prevent possible theft issues.

Shipping:

     We ship by UPS, Fed Ex, or USPS Express on Monday through Thursday, except on, or the day prior to, major holidays. We also do not ship during vacations, or during an emergency. On special occasions, arrangements can be made for Saturday Deliveries (Shipped on Friday). There, however, is a surchare for this service, where available, when using UPS or Fed EX.  USPS Express Saturday Delivery Area is limited. 
     Cichlids Are Special offers local delivery to our York, PA area customers by appointment only. 
    
One Day Ground Guarrante Zones:

     Our Ground One Day UPS Guarrantee Zones include: Eastern PA, including the Philadelipha area, the entire states of Delaware and Maryland; portions of Northern VA, and New Jersey. 
     Our One Day Ground Guarrantee Zones by Fed EX cover a few more areas.     Fed EX Ground Home Deliver Areas include: Most of the State of PA, except for a small north central portion of the state; the entire states of Delaware, Maryland, and New Jersey; portions of Connecticut, Massahusetts, Ohio, New York, Virigina, and West Virigina; and all of Long Island, including New York City.
     We will check the avialability of both of these services to your location, when determining the lease expensive way to ship your fish. If ground service is not available, we will check UPS, FED EX, and USPS Express Rate to determine which is the least expensive to your area.

Local Deiverly (York, PA Area Only) 
     
     Available by apointment only. The fee for this service will be based on supplies used, and fuel costs. The normal minimum fee for orders less than $50 for this service is $3.00. Local Deliverly orders must be prepaid by credit card, and some one must be home to recieve your order at the time of delivery.

Customer Service:

     Customer Service is avialable through our email address: cichlidsarespecial@comcast.net Sorry; but, our phone is a state no-call number and, therefore, can not be given out over the internet. If you need to speek to us by phone, send us a email with your phone number, and we will call you. 

     Thank you for chossing Cichlids Are Special as your African Cichlid supplier.