1. Go to our Livestock Pages and choose the fish you want to purchase

2. Send us an email at: cichlidsarespecial@comcast.net or call us at (717) 843-7650. Make sure to include the type and amounts of the fish you wish to order, their Size (Adult, Sub Adult, or Juvenile), for adults: add their sex (Male, Female, Pair, Trio). Be sure to inculde your name, correct street address, phone number, and email address. Do not send your credit card information through unsecure email. Wait instead for our invoice (see steps 4-5). Double check you address. Address errors are not corved by our Live Fish Guarantee.

2A) If you live in the York Area, and would like local delivery service, or want to set up a fish pick-up at a local shopping center, let us know.

2B) If you need your fish to arrive on a specific day (Tuesday through Friday) be sure to tell us this in you email, as well.

3. We will review your order, make sure the fish you want are still in stock. For Pay Pal Customers, we send you a invoice including your shipping, handling, and tax charges to review. For customers using other payment method, we will go over your charges on the phone or by email.
For local pick ups or delivery, we offer cash payment during day light hours. If pay pal is an issue, we also will accept a guaranteed check or money order as well. For local pick up or delivery this can be done at the time of pick up or delivery. For long distance shipping, you fish will not be shipped until we receive your payment in advance.

4. Review your invoice carefully. Double check your address (Our Live Fish Arrival Guarantee requires this information be correct). Please check out our fish policy page for complete Live Shipment Guarantee information. If there is any problem with your invoice, please contact us immediately so we can remedy this problem promptly.

5. Pay your invoice through our secure PAl PAL Link (Included with Invoice) or send us a guaranteed check, or money order. For day light local deliveries and local pick ups, cash, quaranteed check, or money orders can be made at the time of the delivery or pick up. We do not deliver after dark or into known high crime areas. After dark pick ups may be paid in advance by Pal pal or through a guaranteed check or money order. We do not accept cash for after dark pick ups, for our safety and yours.

6) Once we receive conformation of this payment, we will set up your fish for shipment, or make local agreeable pick up or delivery arrangments, and send you an email confirmation, or confirm you order by phone.
 
7) For orders to be delivered by Fed Ex, or USPS, we will send you a tracking number, when your order ships, so you can track its progress. On Fed Ex deliveries, we will have Fed Ex send you tracking updates as well.

     This order system is designed so that we only charge you for the Shipping & handling fees necessary to complete your order, and make any necessary corrections, before actually charging your Pay Pal Account or Credit Card through Pay Pal. Pay Pal provides a secure payment processing system for our customers, so you do not have to worry about theft of your credit card, or personal information.
     If you are uncomfortable with Pay Pal, we now offer the following other options. For Day time Local Pick Up or Deliveries only, we offer cash payment. For night time Local Pick Ups, or for long distance shipping, we offer payment by guaranteed check or USPS money order. However, for long distance shipping, using these other payment methods will delay your shipping until we have you payment in advance.  

     Our customers are important to us. Please let us know if you have any problems with your order, so we can remedy the sitiuation promptly.

       Thank you for ordering from Cichlids Are Special
      

        

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